The Empire Today representative was very helpful when showing my husband and I the different carpets and flooring materials. I also wanted to add her professional ability while talking to us not rushing to another appointment and helping us with all the details. Also, the installers worked hard and did a great job. Thanks Empire [...]
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Empire did an excellent installation job in a timely manner.
David W., from WA
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We were absolutely charmed and impressed with the outstanding caliber of our Empire carpenters. We had a two day job with vinyl in the kitchen on the first day and carpeting in the living, dining and two bedrooms on the second day. And we could not believe how efficient and fast these guys worked. All [...]
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My husband and I had a great experience recently when Empire Today came to our house to quote carpet for our basement. The sales representative was both professional and friendly with a great work ethic. He took the time to explain all the options we had, answered every question we had and explained the procedure, [...]
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We just bought our 3500 sqft home and were expecting a huge bill and a long wait for the carpet installation. Empire gave us an amazing deal and installed our carpet the next day. It took less than six hours to do the whole house. We highly recommend Empire because they stand behind their promise [...]
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We bought “next day” carpet and I am very happy with the look and feel of it. Also, the installers were very polite and effecient. We are getting more carpet tomorrow…can’t wait!
Michelle S., California
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Saying that the customer service, installation, and products are incredible is a huge understatement. The in-home representative was friendly and knowledgeable. The installers were quick, clean and impressive. When they say next day installation, they mean it. I needed new carpet in for my baby-shower and gave them less than a weeks notice. All they [...]
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Empire Today has exceeded their advertised promise of quality, price, and exceptional customer service.
In-Home Consultation:
Our in-home consultant was on time (called ahead and was actually early) for the appointment. He was polite, professional and gained our trust as he explained each flooring option. When it came to pricing he extended himself to ensure we received [...]
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Empire Today was fantastic. The installation people were prompt, and courteous, the laminate flooring people even moved my piano for me. My special thanks to sales representative, who was most helpful in selection of color, and type to fit my decor. I am extremely, extremely satisfied.
Joseph R., CA
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It’s happened to all of us. Lousy customer service when you go to the big box stores to buy carpet, flooring or window treatments. Instead of having an Empire Today sales representative focused only on you and your needs – you’re lucky if you can find someone to help you – and chances are – [...]
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