Posted on January 7th, 2010 by Empire Customer Care
My wife, Arleen, and I have had flooring installed by Empire Today for a month now, and I wanted to take some time to let you know that we are pleased with the finished product and the process that took place during the installation. Although it was an inconvenience (as was expected) in going through the prepping and installation, I would like to bring to your attention the outstanding customer service I received. Empire Today was a breath of fresh air in this day and age of the forgotten art of customer service. They took extreme care in moving our furniture and ensured the crew was careful in taking care of everything. They walked me through each step of the prepping and installation process. They were very patient when I asked questions and was equally thorough in the answers provided. When the installation was complete, they were just as meticulous in making sure the furniture was put back in place to my satisfaction. They gave me explicit details of what to do and what not to do as well as giving me the info to go online for care and warranty info. They even went the extra mile and gave me a personal cell phone number if I had additional questions after they left. I am, of course, very delighted to have had the pleasure of working with Empire Today during the entire process. Their professional and courteous attitude, expert knowledge, and patience in handling my specific issues were very important to my complete customer satisfaction.In the past, I felt that promises that were made by salespeople were usually not delivered by the installers. But not in this case. My sales representative handled my issues as if they were his own, and I am completely satisfied. I will recommend Empire Today to all my friends and business associates and look forward to patronizing your company in the future. James F., TX

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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today, Hardwood Flooring
Posted on January 7th, 2010 by Empire Customer Care
Our 7 month old just began crawling and my husband and I decided that for the new year we had to have comfortable carpet for him. I called Empire and the sales representative came that day. He was sensitive to the fact that I had a child and pets and gave us choices that fit our lifestyle and offered us easy financing.
The following day the installers came, moved all of our furniture, and installed the carpet within a couple of hours. They were professional, fast, and left our house pristine. We can’t stop smiling and my son is crawling faster than ever.
Mickey M., California
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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today
Posted on January 7th, 2010 by Empire Customer Care
Our 7 month old just began crawling and my husband and I decided that for the new year we had to have comfortable carpet for him. I called Empire and the sales representative came that day. He was sensitive to the fact that I had a child and pets and gave us choices that fit our lifestyle and offered us easy financing.
The following day the installers came, moved all of our furniture, and installed the carpet within a couple of hours. They were professional, fast, and left our house pristine. We can’t stop smiling and my son is crawling faster than ever.
Mickey M., California
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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today
Posted on December 28th, 2009 by Shaun
First, let me begin by saying I paid 35 dollars for LOWES to come give an estimate on putting in new carpet. That was over two weeks ago, and now I don’t need them because EMPIRE gave an estimate and installed my new carpet. DON’T WASTE YOUR TIME WITH LOWES!!!
Empire did a wonderful job. Their installers were on time, moved all of the furniture, and never stopped for lunch or a break of any kind. These guys were hard workers and again, did ABSOLUTELY GREAT! I highly recommend them to anyone thinking of replacing their carpet. GREAT JOB!!!- Chris H., from NC
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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today
Posted on December 23rd, 2009 by Shaun
They did a great job on the carpet. We love it. They were very nice and kind when they were here. Thank you so much.
- Karen K., from WA
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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today
Posted on December 21st, 2009 by Shaun
I had an astonishingly bad experience with Home Depot so for our last room of carpet I went to Empire. If I had known how great this worked I would never have shopped anywhere else!!! They are amazing and everything they said was the truth, no added fees, no delays!
- Mary S., MO
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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today
Posted on December 16th, 2009 by Shaun
My husband and I had Empire install carpet in our basement this December. They did such a great job…FAST…that we decided to have them do the rest of the house too. In 10 years…when we decide to replace the carpet…we will call Empire again. I have no doubt they will do the same amazing job that they did this time.
- Rosann I., from Washington
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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today
Posted on December 11th, 2009 by Shaun
The installation was done very well.I would use them again and again. Thank you for your hard work.
- Jim A., from IL
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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today
Posted on December 7th, 2009 by Shaun
We had stellar advice, assistance and service from our sales rep. She knew her product well and was able to answer all our questions. We really appreciated her patience as we investigated other options (she wasn’t annoying our pushy like some sales people). She was great about promptly returning phone calls, and always letting us know when we could expect her. Thanks!
- Aimee P., from WA
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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today
Posted on December 2nd, 2009 by Shaun
Empire Today did a great job for us. From the sales rep and estimator to the installation we were pleased with the courtesy, timing and quality from beginning to end. GOOD JOB and THANKS Empire.
Angelita M., from Washington D.C.
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Filed under: Testimonials tagged carpet, empire, empire carpet, empire flooring, empire today