Empire Today Delivers Customer Service Along With Empire Carpet

Posted on July 9th, 2008 by admin

I noticed some bumps under our relatively new carpet that was installed in November. Yesterday, I called to request someone come out to look into it. Your support representative said to expect a call in 1-3 days from the installation department. In about an hour, my call was returned and they set me up with an appointment for an installation team to come out the next day. They came when promised and investigated the problem. They found the padding had some hard pieces of plastic that bubbled up and came loose. They removed the pieces and asked me to write a note on the work order saying what they found and what they did. The head installer said that he was going to take the pieces back to you to make sure that you knew that the padding you used had some bad quality spots.Within 15 minutes they had solved my problem and promised to try to make it better for other buyers in the future. This carpet was installed 6 months earlier yet you sent a team to investigate and repair it without question.

Thank you, Empire Today, for your blazing fast customer service and your refreshing approach to quality improvement.

Deb D., Upland, CA

Filed under: Testimonials and

2 Responses to “Empire Today Delivers Customer Service Along With Empire Carpet”

  1. Empire Customer Care Team, on July 9th, 2008 at 9:15 am Said:

    Deb,

    Thank you for submitting your Carpet Story. Empire Today stands behind its products and welcomes the opportunity to take care of your carpet needs while making things better for future customers. That’s one of the reasons why Empire won the “2008 American Business Award for Best Customer Service Organization”. We’ve been in business over 45 years, so Empire Today will be there for you whenever you need us.

    Thanks again!

  2. George M, on October 2nd, 2008 at 4:19 pm Said:

    Usually I don’t follow up with customer satisfaction surveys but with the very excellent service received by your Sales and Installation Crew, this will be the exception! If all companies look at your satisfaction and winning approvals from your customers, they will know how to stay in business! Combining deferred financing, friendly and knowledgable staff with producing excellent results on install of products have prompted me to write in and say “Thanks Empire Today!” Any other business owners watching? “This is how it is done, period!”

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    Empire Today® provides a wide variety of Carpet, Flooring, Window Treatments, Bath Liners, and Area Rugs, along with world-class customer care.

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    Empire Today® has been a leading provider of installed home furnishings and home improvements for more than 45 years. Empire’s line of quality home products includes: Carpet, Flooring, Window Treatments, and Bath Liners. The company provides superior service, next day installation, quality products at great prices, and world-class customer care to more than 35 metropolitan areas in the United States.