Empire Today provides unbelievable service for Empire carpet customer
I had carpet installed in our living room in November 2005. The installers arrived on time and were very friendly and professional. They did a wonderful job!
About 6 months later, my dog chewed a hole in the middle of the living room carpet! She never did anything like that before and the only rational we could think of was she was trying to get to some crumbs left over from the dog biscuit she ate. Understanding this situation would not be covered under the warranty, I phoned Empire hoping they could still come out and fix the hole. I didn’t ask them how much they would charge to fix it, but I was planning on paying for the service. Within a week they arrived and took care of the problem. I couldn’t even see where they had repaired it! I asked how much I owed them, and to my surprise I was told not a thing! I couldn’t believe it!
This was the best service I have received in years! I certainly plan to call Empire again when other rooms in my home need the carpet replaced. I have also recommended them to friends and family.
Thank you Empire!
P.S…From now on, we make our dog eat her biscuits on the tiled floor!
- Barbara O., from FL
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